You may receive an Apple Care survey email any feedback you provide would be greatly appreciated.During an update, my phone crashed and now shows /iPhone/restore on the screen along with the iTunes symbol and charger logo. Thank you for allowing me the opportunity to assist you. Please Note: I work Monday-Friday, 07:00 A.M - 05:00 P.M CST Thank you for your patience and understanding. Please be advised this may take several business days. You will receive an email after the matter has been investigated and further information is available. Henricus, finding a solution for you is important to me, so I have requested assistance with the issue you reported. I know this is important to you and I am sure you would like this resolved as soon as possible. I understand that you are unable to purchase 'Navigon Mobilenavigator Europe' on the iTunes Store. My name is Raghu and I am glad to assist you today. Welcome to iTunes Store Customer Support. Obviously threatening with "several business days" before the problem is solved: You may receive an AppleCare survey email any feedback you provide would be greatly appreciated.Ģ standard emails, not one adressing the problem yet. Please Note: I work Monday - Friday 7AM - 4PM CST Apple wants your iTunes experience to be as enjoyable as possible. Ron, finding a solution for you is important to me, so I have requested assistance with the issue you reported. I sincerely apologize for any inconvenience this has caused. I can certainly imagine how a situation like this could be a bit upsetting. I understand that you are unable to purchase from iTunes Store and receives a message "contact i tunes support to complete my transaction". My name is Rohit and I will be glad to assist you today. I've already talked with my Verizon sales rep about this to let her know that I will be returning the iPhone if this is not satisfied by tomorrow.įor my first experience with Apple, this has not been a pleasant one.
I must have a functioning GPS by tomorrow eve, and if I'm forced to buy a stand alone unit due to this Apple error (no fault of my own) then I'd much rather have the Droid 2 Global over the iPhone. Nearly 36 hours after I submitted a request for assistance I received the mostly canned reply below, giving no sign of any sort of immediate resolution to the problem However, after attempting the purchase for the TomTom app I was presented with the notification above. I have out of state work scheduled this weekend that requires multiple stops to destinations I've never before been to, so the GPS app is a must. Just bought my iPhone two days ago, with the sole deciding factor being that iPhone has the TomTom app, and Droid does not. I am very disappointed with their performance.
Does this means that Apple is forcing me to jailbreak my 2 iPhones and 1 iPad so I can install apps? I really don't understand and for the first time.
I have 20 apps to update and a few I wanted to buy. they just copy/paste steps to follow which I tried over and over, and this is it! Wouldn't it be easy to just reset my account or something? I have even tried to change countries (I have billing and cc valid in 2 different ones) and nothing. I reported this issue 6 times in different emails. The girl from Apple store is not helping at all ? She keeps copy/pasting the steps to update my billing and phone on the website, I did it more than 30 times now. I update my Credit Card to a new one (I tried 3 genuine ones) and it says to contact support all the time. I have a pending payment of 3,99 Eur and it says to update my billing info. I was able to make this work with two separate itunes accounts with two different accounts so I dont think it was a fluke. Choose "Done" and then login to your itunes account on the problematic device and retry.
Re-enter the "Required" Security Code field along with verifying the remaining fields. Sign in as requested after choosing "Continue" and then tap your "payment info" box. To remedy, I went into the iPhone Settings -> Store -> View Apple ID I believe (from what I have read) this is an issue with multiple devices sharing an itunes account. I was attempting to purchase music from the iTunes store and upon the review of billing information it provides the ominous message "Please contact itunes support to complete this transaction" which people are seemingly having no luck with. Keep in mind I am an iPhone user and make purchases via mobile on the itunes store which I think is related to this issue. I fussed with this problem for a couple hours and had success with the following workaround.